Client-funded domains, servers, VPS/VPN, ongoing maintenance, renewal payments, suspension and handover.
The client ordinarily funds and owns hosting and related accounts. Agency-procured or managed infrastructure attracts agreed setup or monthly fees. Unpaid renewals can disrupt service.
We recommend clients purchase their own domain, hosting, VPS/cloud server, VPN, databases and third-party SaaS licenses in a client-controlled account. Where the client buys directly, supplier contracts and renewal duties remain with the client.
At the client’s request, we may assist with purchase, configuration, administration and billing of authorized external services. Supplier fees, setup, migration, dedicated management, monitoring, backup and monthly renewals may be charged separately from development. This should be agreed in writing in advance.
Recurring infrastructure or support is payable before the relevant period. If the client misses a renewal or invoice deadline, upstream hosting may be restricted. After appropriate notice under applicable terms and law, we may pause managed services until renewal and any agreed restoration costs are settled.
Backup frequency, backup destinations, retention, disaster recovery, migration assistance and restoration times depend on the purchased plan and written support scope. They are not automatically included with every website or automation build. Clients should keep independent copies of critical business data where appropriate.
We recommend MFA, minimum-necessary credentials, separate staff roles and timely security patches. Third-party provider outages, policy changes, bandwidth/storage charges and external account enforcement are not controlled by our agency.
Handover, access transfers, source deliverables and data exports follow the accepted agreement, verified authority, payment settlement, licensing and applicable law. Cancellation of management does not automatically cancel an independent provider’s billing.
For hosting renewals and operational service requests use contact@shopwordweb.com. For legal questions or formal complaints use legal@shopwardweb.com (dedicated legal mailbox; activation pending) or contact@shopwordweb.com for a currently established contact route..
Effective 19 October 2026. These pages describe general website and service policies. An accepted signed client agreement and non-waivable rights under applicable law take precedence. For legal interpretation, independent professional advice may be appropriate.
