Understand what information we collect, why we process it and the controls available to you.
We collect the information needed to respond to your enquiry and deliver agreed services. WhatsApp follow-up is optional, not automatic. We do not ask for passwords or OTPs in public forms.
ShopWordWeb Solutions operates the website at shopwordweb.com and provides digital technology, commerce, branding, growth and automation services. The operator may act as an independent business handling enquiry information and, where agreed, as a service provider processing data for a client. Surat, Gujarat, India is our operational location.
Enquiries may contain your name, business or company, email, phone/WhatsApp number, service selection, project description, messages and any files you choose to share. Technical visits may produce IP address, request time, device/browser, referring URL, cookie preferences, approximate country and security logs. We do not need government IDs, payment card numbers or account passwords in a public form.
Information may be given by you directly, submitted by someone you authorize, collected through website interactions, or received from legitimate customer-support/project integrations. Our client delivery systems may receive business records through approved APIs and shared workspaces where the client directs that processing.
We use necessary information to respond to an enquiry, provide a proposal, verify service requirements, communicate project milestones, manage billing and approvals, deliver contracted services, troubleshoot technical issues, prevent spam or misuse, maintain audit trails and comply with legal obligations. Any broader marketing use requires the relevant permission or lawful basis.
We request a separate, unchecked opt-in before sending WhatsApp follow-up initiated from the website. Your phone number alone is not consent to WhatsApp promotions. A service-specific assistant may help collect requirements, and a human can review or take over. Automated systems can make mistakes; do not send sensitive secrets over enquiry chat. You can opt out of optional messaging by replying STOP where supported or emailing us.
Depending on scope we may use managed databases, cloud hosting/CDN, automation, CRM, email, analytics, AI, WhatsApp or social media providers. Only authorized users and vendors should access data necessary to deliver the relevant service. Some providers process or store information outside India under their own applicable safeguards, contracts and lawful transfer conditions.
Some enquiries, drafts and project tasks may be processed by approved AI tools. Sensitive personal information should be minimized. We do not claim that AI outputs are guaranteed accurate; decisions needing client approval, payments or legally significant outcomes remain subject to human oversight and applicable agreements.
The website and providers can use necessary cookies or equivalent storage for operation, security and preferences. Optional analytics and external integrations may use additional tracking subject to applicable consent controls and provider policies. Third-party sites linked from ours operate under their own terms.
We use proportionate controls such as access restrictions, encryption where supported, security monitoring, change tracking and credentials managed away from public pages. Internet services are not risk-free. Please avoid submitting confidential credentials or highly sensitive documents in public contact forms.
Enquiry and project information is retained only as long as reasonably needed for communication, services, business records, disputes, security and applicable legal requirements. Actual retention varies by record type and client contract. After retention requirements expire, records should be deleted or de-identified through the relevant systems, subject to feasible backups and lawful exceptions.
You can request confirmation, access, correction, withdrawal of optional communication permission, or erasure, subject to identity verification and applicable law. For data that belongs to a client organization, some requests must be directed to that client as the relevant decision-maker. We will route such requests appropriately.
Our business services are not designed for children or the intentional collection of children’s personal information. Please do not provide children’s details, financial account access, OTPs, credentials or health data through the enquiry form.
We may update this notice when services, providers or legal obligations change. We will revise the date where a material change is made. For privacy questions, complaints or personal-data requests write to legal@shopwardweb.com (dedicated legal mailbox; activation pending) or contact@shopwordweb.com for a currently established contact route.
Effective 19 October 2026. These pages describe general website and service policies. An accepted signed client agreement and non-waivable rights under applicable law take precedence. For legal interpretation, independent professional advice may be appropriate.
