Understand advance payments, milestone billing, cancellation treatment and situations where legal remedies still apply.
Standard projects: 100% advance before a phase starts. Large projects: each accepted milestone is prepaid. Work already commenced is ordinarily non-refundable, subject to written agreements and mandatory law.
All agreed development, branding, design, marketing or automation phases are payable in full before we begin work for that phase. We do not ordinarily offer 50/50 or 70/30 deferred-payment arrangements. An agreement signed by both parties may explicitly provide a different model.
A large project may be divided into clearly documented discovery, design, development, integration, testing, deployment or operational milestones. The client pays 100% of each specific approved milestone before that milestone starts; no unpaid next phase begins by default. A milestone is not a blanket promise of progress unless its deliverables are defined in the agreement.
Once an accepted service or milestone has started—including time spent on discovery, planning, project setup, design, research, development, staff allocation or automation configuration—fees paid for that phase are ordinarily non-refundable. This policy is not intended to override remedies that cannot legally be excluded.
Please request cancellation in writing immediately. If the agreed phase has not started and no irreversible obligations have been incurred, we will review the project agreement, payment charges and actual third-party commitments. Any eligible refund, credit or settlement is determined under the signed terms and applicable law, not assumed automatic.
Domains, hosting, VPS/VPN, cloud services, licenses, platform subscriptions, app-store fees, advertising budgets, SMS/WhatsApp fees and external vendor purchases may be non-refundable under the supplier’s policies. Charges already incurred for such purchases are not treated as unused agency development fees.
Additional work, revised designs, expanded functionality or new integrations are priced and approved separately before commencement. Client delays do not by themselves create a right to refund completed or started work. If an upcoming phase has not begun, the parties may agree in writing to pause it subject to existing commitments.
If deliverables materially differ from an accepted written scope, send a detailed description and evidence. We will review the issue against the agreed acceptance criteria, defects/remediation terms and legal obligations. A policy statement about non-refundability does not eliminate statutory rights to lawful remedies.
Recurring hosting, server, maintenance, managed automation and other plans are billed in advance according to agreed billing cycles. Failure to renew can lead to suspension after appropriate notice; already incurred infrastructure fees may not be refundable. See the Hosting & Renewals Policy.
Send the project identifier, invoice reference, payment date, current milestone and the reason for your request to legal@shopwardweb.com (dedicated legal mailbox; activation pending) or contact@shopwordweb.com for a currently established contact route.. Do not send card numbers or account passwords. We will assess the relevant agreement and applicable law.
Effective 19 October 2026. These pages describe general website and service policies. An accepted signed client agreement and non-waivable rights under applicable law take precedence. For legal interpretation, independent professional advice may be appropriate.
